copc.comThe Leader In Call Center CX Training & Performance Improvement | COPC®
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Title:The Leader In Call Center CX Training & Performance Improvement | COPC®
Description:COPC Inc. offers consulting, training, certification and software for customer experience management services for call centers and VMOs worldwide.
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The Leader In Call Center CX Training & Performance Improvement | COPC® × -- twitter facebook linkedin youtube CLASSES CONTACT US BLOG PRIVATE LIBRARY 中文网页 Top Navigation Menu Top Navigation Menu Top Navigation Menu About COPC ABOUT COPC INC. Our History Contact Us Team Careers Customer Achievements Corporate Offices Webinars & Events Calendar Press Releases Brochure: Create Loyal Customers We provide consulting, training and certification to help companies boost performance and improve the customer experience. Learn More WHAT WE DO WHAT WE DO Customer Experience Consulting Work-At-Home Service Journeys Channel Strategy Measuring CX CX Performance Improvement Virtual Services Call Center Call Center Consulting Call Center Training Call Center Certification Training Class Listings In-Person Training Live Virtual Training Online Training Private Training Certification COPC Certification Services Certification Process COPC Certified Organizations COPC Standards Quality Quality Consulting Approved Technology Providers Vendor Management Contract Review Strategic Sourcing Vendor Improvement VMO Design WHO WE HELP WHO WE HELP Industries Telecom Technology Healthcare Travel Retail Financial Services OSPs Clients COPC Certified Organizations Case Study: Customer Satisfaction See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Start Reading RESOURCES RESOURCES Blog COPC Standards Past Webinars White Papers Case Studies Brochures Videos Research Webinars & Events Calendar Case Study: Groupon Saves Millions Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Start Reading COPC STANDARDS COPC STANDARDS COPC CX Standard for CSPs COPC CX Standard for OSPs COPC CX Standard for VMOs COPC Indirect Procurement Standard COPC CX Standard: for Customer Service Providers The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today. Download Standard -- Top Navigation Menu Top Navigation Menu Top Navigation Menu About COPC ABOUT COPC INC. Our History Contact Us Team Careers Customer Achievements Corporate Offices Webinars & Events Calendar Press Releases Brochure: Create Loyal Customers We provide consulting, training and certification to help companies boost performance and improve the customer experience. Learn More WHAT WE DO WHAT WE DO Customer Experience Consulting Work-At-Home Service Journeys Channel Strategy Measuring CX CX Performance Improvement Virtual Services Call Center Call Center Consulting Call Center Training Call Center Certification Training Class Listings In-Person Training Live Virtual Training Online Training Private Training Certification COPC Certification Services Certification Process COPC Certified Organizations COPC Standards Quality Quality Consulting Approved Technology Providers Vendor Management Contract Review Strategic Sourcing Vendor Improvement VMO Design WHO WE HELP WHO WE HELP Industries Telecom Technology Healthcare Travel Retail Financial Services OSPs Clients COPC Certified Organizations Case Study: Customer Satisfaction See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Start Reading RESOURCES RESOURCES Blog COPC Standards Past Webinars White Papers Case Studies Brochures Videos Research Webinars & Events Calendar Case Study: Groupon Saves Millions Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Start Reading COPC STANDARDS COPC STANDARDS COPC CX Standard for CSPs COPC CX Standard for OSPs COPC CX Standard for VMOs COPC Indirect Procurement Standard COPC CX Standard: for Customer Service Providers The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the Standard today. Download Standard Home Our services are now offered virtually! CLICK for the full list of training, consulting and certification services. Minimize friction by using our comprehensive approach to analyze all customer service channels together. CLICK to learn about Service Journey Thinking SM . Fast track your Work-At-Home program and continue to improve its performance after the transition. CLICK for our full list of WAH Solutions. 1 1 COPC Inc. is a global leader in Customer Experience, backed by more than two decades of proven results. Whether its leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work. We’re excited to announce one of our most anticipated annual reports, now available to the public, the CXMB Series 2020 Corporate Edition . New opinions and behaviors were formed almost overnight in 2020 as a result of the pandemic, revolutionizing service journeys. To view the extensive learnings and survey results, download your free copy today ! GLOBAL TRAINING CALENDAR FOR CONTACT CENTERS COPC® Service Journey Thinking April 27, 2021 — April 29, 2021 Live Virtual United States U.S. DETAILS & REGISTRATION COPC® Best Practices for Quality Management April 29, 2021 — April 30, 2021 Live Virtual ANZ & SEA APAC DETAILS & REGISTRATION COPC® Best Practices for Customer Experience Operations May 17, 2021 — May 28, 2021 Live Virtual Europe EUR DETAILS & REGISTRATION Evidence indicates that WAH is bigger than COVID and has value beyond the current climate. COVID-19 has created challenges for CX operations but also created drive and momentum to innovate and transform. This report, based on survey data from 75 companies across 20+ locations, is to share insight around WAH practices and the early impact of COVID on operations. Get the report 75% of survey respondents used chatbots in the past 3 months yet only 50% are satisfied. Do you want to see more statistics and learn about key industry trends? The 2020 Customer Experience Management Benchmark (CXMB) Series Consumer Edition provides new insights from 5,000 consumers in this pandemic-driven year of change – a year like no other. Get the report Orange Contact Centers Achieve COPC Certification Orange , a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard . These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations. Read the Press Release TWenty-Five years of improving the customer experience ______________________________ From contact centers to customer experience management, we work with companies to maximize their operational performance. VIEW OUR HISTORY READ OUR LATEST CUSTOMER EXPERIENCE BLOG POST ______________________________ March 31, 2021 in Performance Improvement , Work-At-Home Know These 4 Customer Experience Benchmarks to Succeed in 2021 Companies looking to improve customer satisfaction in today’s pandemic-impacted environment should pay close attention to key CX trends learned from 2020. As businesses continue to grapple with the many challenges… Read More LOOKING FOR INDIRECT PROCUREMENT? GO HERE Hyatt Hotels improves customer satisfaction and generates millions of dollars in incremental revenue Hyatt Hotels asked COPC Inc. to analyze the performance of their contact center operations at select Hyatt hotels in the U.S. Using the findings and recommendations from the COPC® Benchmark Review, Hyatt drove significant improvements in conversion rate and customer satisfaction. READ THE CASE STUDY For more information, contact us at info@copc.com or call 1.407.304.9032 +1.407.304.9032...
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