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Classes Library Class Schedule Class Listings Blog Contact Private Library 中文网页 Services Contact Center & CX Consulting CX Technology Consulting Certification Research Training Insights Research Case Studies White Papers Video Webinars Brochures Blog Certification Certified Organizations Standards About History Leadership Clients Careers Press Webinars & Events New: 2023 Global Benchmarking Series New: 2023 Employee Engagement Research The Global Leader in Customer Experience Consulting Consulting, training, certification and research that transform operations to deliver exceptional customer experiences. Latest Spotlight Press Release AmplifAI’s AI-Driven Platform Earns Continued Platinum Status from COPC Inc. Insights Employee Engagement Research Series | United States Report Insights Global Benchmarking Series | Contact Center Technologies classes Upcoming Global Training Classes COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification. View Full Calendar Region: APAC May 27 - May 31, 2024 COPC® High-Performance Management Techniques Class Details Region: North America June 3 - June 10, 2024 COPC® Best Practices for Customer Experience Operations Class Details Region: EMEA June 3 - June 7, 2024 COPC® Best Practices in Managing Outsourced Service Operations Class Details Effective Operations is the Heart of Exceptional Customer Experience The customer experience is the sum of all the touch points that a customer has with your company. Customer contact with your company used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience. CX Consulting Maximize your CX operations to provide a superior customer experience. Learn more about our consulting, training and certification services for customer experience management. Call Center Services We offer consulting, training and certification to improve the performance of your call center operations. Quality Align your quality results with customer satisfaction. Learn more about our quality management services. Training Learn our industry best practices to improve operational performance in your call center or customer experience management program. Certification Verify and validate your organization’s performance levels. Get certified by COPC to the CX Standard. Vendor Management Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership. Our Services A Clear Process for Customer Experience Improvement Assess Thorough CX Program Audit and Evaluation Assess the strategy, design, and performance of your existing CX program to determine opportunities for customer-first improvements. Learn more Transform Implementation of Targeted Recommendations Transform your CX program with a targeted performance improvement plan, along with implementation guidelines and metrics. Learn more Enable Setup for Success Through Continuous Improvement Enable sustained improvement by providing professional development, operational guides, and industry leading certification. Learn more CX expertise Dedicated to Improving the Customer Experience on a Global Scale COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Our History Read the latest from The COPC Blog. View All Articles Contact Center Outsourcing: Selecting the Right Supplier Read More Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment Read More Seizing the Digital Future in Customer Experience Transformation Read More Contact Center Team Leaders: The Key To Engaged and Motivated Employees Read More Training and Development as an Employee Retention Strategy Read More Employee Engagement and Retention: Consider This Read More Customer Experience Technology: A Deep Dive into GenAI, LLMs and AI Assistants Read More Implementing AI in CX: Strategies for Success Read More Self-Service Technology: A Customer-Centric Approach Read More Using a Balanced Scorecard for Performance Management Read More Ready to work together? Whether you want to learn more about our offerings or have specific questions about our capabilities, we want to hear from you! Get In Touch 941 West Morse Blvd. Suite 100, Winter Park, Florida 32789 +1-407-304-9032 Contact COPC Global Locations Services Services Summary Consulting Certification Research Training Technology Providers Employee Engagement Services Insights All Insights Research Case Studies White Papers Video Webinars Brochures Blog STANDARDS Customer Operations Contact Centers Customer Service Providers Outsource Service Providers Vendor Management Organizations Indirect Procurement Standard Certified Organizations Classes Class Listing Class Schedule In-Person Training Virtual Training Online Training Private Training Industries Telecom Technology Healthcare Travel Retail Financial Services Outsource Service Providers About About History Leadership Clients Careers News Helpful Links Global Benchmarking Series Upcoming Webinars & Events Private Library © 2024 COPC Inc. 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